DELIVERY INFORMATION FOR LIBRETTO BOOKSTORES
When will my order be delivered?
Deliveries within Oyo:
All orders taken by morning for delivery in Oyo State will be delivered the same day.
Orders taken afterwards will be delivered the next day.
Deliveries outside Oyo:
All orders for delivery outside of Oyo State will be delivered within 48-72 hours.
Delivery starts at 9:30am from Monday to Saturday (except sanitation days).
Why do I need to give the recipients telephone number?
To make the delivery process fast and smooth we ask that the full address and correct telephone number of recipient be included in your order. If delivery is to an office address due to their own security rules most offices demand that we call the person or else, we will be delayed or turned back.
If the delivery is to a residential address, we may need to call the client (only if it’s absolutely necessary) if we are having problems with finding the street/house number, or we are told there is no one by that name that lives there. Even using Google Maps, not having the right address can cause delays and a waste of time.
Who do you hand over the package to when you deliver?
We try our best to deliver directly to the recipient. But in cases where the recipient is unavailable, we will deliver to a colleague, secretary or receptionist (in an office) or to the security guard or other resident (in a home).
We will make an attempt to call to ask who we should deliver to.
What days do you deliver on?
We deliver on all days of the week except Sundays and public holidays. Pick up options are also available if you would like to deliver your items yourself.
What if I need to change my order or inquire about its delivery?
Give us a call, we can help. We always know where your order is, and we will even send you a personal text message or WhatsApp/Telegram message confirming its delivery! (Ensure you include the correct telephone number/WhatsApp number, so we can reach you).
However, once an order has gone out for delivery, it cannot be changed.
During peak periods – like Holidays, Christmas and New Year – we do not guarantee that text messages will be sent on arrival, but you will get a confirmation later in the course of the day that delivery has been made.
Would pick up in store require cost?